Reference

What You Agree To When You Use iqoo10

These terms set out the rules for your iqoo10 account — how deposits, withdrawals, and access work, and what we each commit to.

Applies to all accountsbKash, Nagad, Rocket coveredSubject to local eligibilityLive casino and slots
iqoo10 What You Agree To When You Use iqoo10
TERMS CONTACT

Reach Us About Your Account Terms

If you have a question about how these terms affect your account — a transaction dispute, a restriction, or a request to close your account — our support team handles all of it. Reach us through the channels below and include your registered account ID so we can locate your case quickly.

Team online

Live Chat

Available directly inside your account dashboard. Start a chat for faster handling of terms questions or transaction queries.

Email Support

Send account and terms queries to our support address. We aim to respond to every message within one business day.

Account Help Centre

Our help centre covers common terms questions — account limits, payment rules, and eligibility. Check there first for a quick answer.

YOUR ACCOUNT RIGHTS

How We Handle Your Data and Account Security

Your iqoo10 account is protected by encrypted login sessions and OTP verification on every sign-in. We retain account data only as long as your account is active or as required by applicable law — you can request a summary of the data we hold at any time by contacting support with your account ID. Cookies on the platform are used for session management and basic analytics; you can manage cookie preferences from your device browser settings without affecting core account functionality.

Data Requests

You can ask us to confirm what account data we hold, correct inaccurate details, or close your account. Submit the request via live chat or email support with your account ID.

Login Security

Every login requires OTP verification to your registered number. If you receive an OTP you did not request, change your password immediately and contact support.

Data Retention

We keep transaction records and account history for the period required under applicable rules. Closed accounts have their personal data removed after the mandatory retention window.

Cookie Management

Session cookies keep your account active while you browse. Analytics cookies can be disabled in your browser settings without affecting deposits, bets, or withdrawals.

Common Questions About Our Terms

These are the questions we see most often about how our terms work in practice — account access, payment rules, and what to do if something goes wrong.

Access and eligibility depend on your local law and region. The terms apply to your account as permitted under applicable rules where you are located.

Inactive accounts are flagged after an extended period of no login. We will contact your registered details before any action is taken. You can also close your account voluntarily through live chat.

Yes. Contact support with your account ID and the transaction reference from your bKash or Nagad app. We investigate each dispute and respond within one business day.

We notify you via your registered contact details before significant changes take effect. The current version is always available on this page with a last-updated date at the top.

Contact live chat immediately. Our team can freeze your account, review recent login activity, and help you reset your credentials to secure access.

Accessing iqoo10 from a region where it is not available under local law is your responsibility. These terms do not override local legal restrictions on access or use.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.